Terms of sale

GENERAL INFORMATION – TERMS OF SALE

The conditions of sale and service shown here govern the sale of the products made through this website, at the URL www.oliocentonze.com, owned by the Azienda Agricola Centonze Antonino, based in SS115 n.103-91022 Castelvetrano (TP) ITALIA, which directly handles the contents and the commercial, organizational, logistic and accounting – administrative management of sales. Your purchases are regulated and protected by the provisions of Legislative Decree 206/2005 (consumer code) relating to the protection of consumers in respect of distance contracts.

To these rules are added the conditions of sale and service reported here.

Azienda Agricola Centonze Antonino reserves the right to vary the conditions of sale. Any new conditions become effective from the date of publication.

We therefore invite you to read these conditions carefully every time you make a purchase on www.oliocentonze.com.

ORDER ACCEPTANCE

o be able to place an order you must be over 18 years old.
Orders received become binding for Azienda Agricola Centonze from the moment you receive confirmation, via e-mail or fax, that the entire order process has been completed regularly: payment has been authorized and the products are available.
Print the order confirmation received and keep it.
If you do not receive the confirmation email or fax, please contact us at info@oliocentonze.com.
In the event of any impossibility, even temporary, to fulfill an order received in whole or in part, the Azienda Agricola Centonze Antonino will promptly contact the customer to make the appropriate arrangements, given that the customer is recognized the right to request cancellation, partial or total, of the forwarded order and the refund of the corresponding amount already paid.
If the customer’s data are incomplete or inaccurate, such as to compromise the correct delivery of the products and / or the regular accounting management of the sale, Azienda Agricola Centonze Antonino will contact the customer before processing the order, reserving the right to not accept the order itself.

2 – MINIMUM ORDER

There is no minimum amount of expenditure at the Centonze Antonino Farm.

3 – RIGHT OF WITHDRAWAL

The customer has the right to withdraw from the contract, without indicating the reasons, within 14 days.

The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the goods or acquires physical possession of the last good in the event that by necessity we provide for the separate dispatch of the goods purchased with a single order.

To exercise the right of withdrawal, the customer is required to inform us of his decision to withdraw from this contract by means of an explicit declaration (eg letter sent by post, fax or e-mail). To this end, you can use the attached withdrawal form, but it is not mandatory, or you can also electronically fill in and send the withdrawal form or any other explicit declaration on our website https://oliocentonze.com/segui-order.

If you choose this option, we will immediately send you a confirmation of receipt of the withdrawal on a durable medium (for example by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

The withdrawal letter can be sent to:
Email: info@olicentonze.com
Mail: Azienda Agricola Centonze Antonino
SS115, n.103 – 91022 Castelvetrano (TP)

If the customer withdraws from this contract, he will be reimbursed for all payments he has made to us, including delivery costs (with the exception of additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.

These refunds will be made using the same means of payment used by the customer for the initial transaction, unless the customer has expressly agreed otherwise; in any case, it will not incur any costs as a consequence of this reimbursement.
The reimbursement may be suspended until the goods are received or until the consumer demonstrates that he has returned the goods, whichever is earlier.

Please return the goods or deliver them to us at the following address:
Azienda Agricola Centonze Antonino
SS115, n.103
91022 Castelvetrano (TP)
without undue delay and in any case within 14 days from the day on which you communicated your withdrawal. from this contract. The deadline is met if the customer sends back the goods before the 14 day period has expired.

THE DIRECT COST OF RETURNING THE GOODS WILL BE BORNE BY THE CUSTOMER.

DECREASE IN VALUE

The customer is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

The following rules apply to the right of withdrawal:
* the customer who exercises it must be a private individual;
* the law applies to all products sold through the website www.oliocentonze.com;
* the product must be intact, complete with all its parts, including packaging;
* all direct costs of returning the products are charged to the customer.

European Dispute Platform
Pursuant to the European Union Regulation no. 524/2013, it is necessary to inform the Consumer of his right to appeal to the European Dispute Resolution Body, as an alternative to the ordinary judicial bodies. Consumers residing in Europe are informed that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to contracts for the sale of goods and services stipulated online and / or deriving from them. Consequently, if you are a Consumer established in Europe, you can use this platform for the resolution of any dispute arising from the online contract stipulated on this site. The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr

4 – GUARANTEES

The characteristics of the products are shown in the online catalog, in the respective product data sheets, and can be consulted at any time of the choice and purchase decision.
Azienda Agricola Centonze Antonino guarantees that the products offered for sale are free from defects and that the packaging is intact, not damaged or tampered with. In the event that you find a defect, damage or tampering, we invite you to report it to us as soon as possible, in any case within seven days, by sending a registered letter with return receipt.
In any case, with regard to deteriorated or damaged products due to a incorrect packaging, the customer can exercise the right of withdrawal in the forms and terms indicated, or can request assistance in replacing the product.
The products offered for sale are guaranteed by the respective manufacturers in accordance with the law.
Azienda Agricola Centonze Antonino provides its distributor warranty in accordance with the law and is not liable for damage caused by improper use of the purchased products as well as by the incompatibility of the same with allergies, pathologies or other psychophysical conditions of the customer.
Azienda Agricola Centonze Antonino also guarantees that all products offered for sale comply with the Italian and European Union (EU) regulations applicable to them.
For any assistance need you can contact us by e-mail info@oliocentonze.com.

5 – PRICES AND INVOICING

The prices, published next to each product on sale, include VAT and all other taxes and duties in force.
The total amount charged is given by the sum of the prices of the products purchased (in force and published on the site at the time of the order), in addition to the contribution for delivery costs, if applicable.
Azienda Agricola Centonze Antonino reserves the right to change the prices of the products and the contribution for shipping costs without prior notice, while ensuring that the prices and contributions applied will always be those in effect at the time of the order.

6 – APPLICABLE LAW

All sales contracts concluded with the Centonze Antonino Agricultural Company are intended to be concluded in Italy and are subject to Italian law.

7 – PAYMENT

It is possible to purchase the products and services offered by the Azienda Agricola Centonze Antonino by choosing from the following payment methods:
– PayPal
– Credit Card
– Advance bank transfer

Credit Cards
We accept credit cards: VISA, Master Card, American Express and Postepay (the prepaid rechargeable card of Poste Italiane).
This type of payment is the most modern, simplest and fastest.
The precious information transmitted is encrypted with the SSL system, and no one, not even us, can get hold of it.

Credit Card / PayPal
PayPal offers a system of online micro payments via credit card, acting as an intermediary between the user and whoever receives the payment.
With more than 100 million accounts worldwide, PayPal offers customers the security that their card details do not come into the possession of the counterpart: their details are entered only once and from that moment it is sufficient to log into their account to make payments.
With PayPal you can pay for your purchases by associating a Visa, Visa Electron and MasterCard credit card (or prepaid prepaid card) to your account, or using your balance.
Registration is free and fast; you only need an email address which will also be used to notify each transaction performed.
Pay your online purchases with PayPal for free and without sharing your financial information; the seller receives your payment securely and in real time on his PayPal account.
Safe: with PayPal your personal information is safe because it is never shared with the seller; your privacy is our priority.
Fast: the recipient receives the payment immediately; your product can be sent to you or made available immediately.
Protected: PayPal protects your purchases… buy with confidence.
This payment method is essential for the purchase of goods or services by users domiciled outside Italy.

Bank Transfer
The bank transfer is used to pay for the products and services offered.

Once the request has been made, it is necessary to follow this procedure:

1. the bank transfer must be made within 3 working days of placing the order;
2. the reason to be reported on the bank transfer must indicate Art. purchased and a valid telephone number
3. the bank transfer must be made in favor of Azienda Agricola Centonze Antonino

Iban: IT67P 01030 81830 0000 63150219
Swift code: p a s c i t m 1 t p 5

MONTE DEI PASCHI DI SIENA Bank (Castelvetrano TP Agency, Via Vittorio Emanuele, 62)

Send a copy of the payment receipt to info@oliocentonze.com

Cash on delivery (only for shipments in Italy)
In case of purchase on delivery, an additional contribution of 4.90 euros is applied to the total amount of the order.
This amount is clearly highlighted when choosing the payment method. Payment must be made to the courier with cash (exact sum, the possibility of the change is not foreseen).

8 – DELIVERY CONDITIONS

The Centonze Antonino Agricultural Company, which manages the www.oliocentonze.com portal, carries out home delivery through various couriers (depending on the weight) that offer the traceability service.
Orders placed are processed within 2 working days of their receipt and shipping is guaranteed for the entire order value.

We remind you that, in case of payment by bank transfer, the products will be shipped only when we will see the crediting of the sums on our bank account and therefore the sending of the bank transfer accounting by the customer cannot be considered order confirmation until the sums are credited to us.

DELIVERY IN ITALY IN 3-5 WORKING DAYS
Used carriers: GLS – One Express – Fercam

DELIVERY IN EUROPE 5-10 WORKING DAYS
Used carriers: GLS – One Express – Fercam

After the first / second failed delivery attempt, the package will be delivered to the nearest available collection point (ACCESS POINT).

9 – PROTECTION OF PERSONAL DATA

By registering and making purchases through the website www.oliocentonze.com your data is safe.
All data is in fact transmitted in a protected form and treated with the utmost respect for the rules on the protection of personal data.
Your data is used for the sole purpose of completing your orders or, when you authorize us to do so, to communicate news, promotions or other initiatives of your possible interest.
We guarantee that Azienda Agricola Centonze Antonino does not communicate your data to other companies or entities that could use them for commercial or promotional actions you do not like.
The only external parties who can receive your data are those who collaborate with us in the management of commercial transactions, such as banks, post offices, couriers.
Our customer service is always at your disposal to allow you to verify your data, modify or delete them.
In this regard, we invite you to read the detailed information, provided pursuant to art. 13 of Legislative Decree 196/2003, reported in the appropriate section of this site and, in cases where it is envisaged, to give us consent for further processing.

10 – CUSTOMER ASSISTANCE

For the Azienda Agricola Centonze Antonino it is important that its customers are satisfied in every moment of their purchases. For this reason, the Azienda Agricola Centonze Antonino has made available to you several contact details through which you can ask questions or ask for information on everything related to the order and after-sales assistance. You can then send an e-mail to info@oliocentonze.com: an answer will be given to you within 1 working day of receipt.

11- PURCHASE PROCEDURE

Our purchase procedure is divided into several phases:
the first step consists in searching through the menu or using the search system for the product or products of interest;
once the product or products of interest have been identified, click on the icon representing the cart to add it to the shopping cart;

once you have checked the contents of the cart, you can proceed with the purchase by clicking on the appropriate Go to checkout button at this point the user will be asked to enter login and password or to register in the case of a user for the first purchase on the site;

once confirmed, you will be asked to confirm the shipping address or the introduction of an alternative address, the choice of the payment method and finally the confirmation of everything. If you have chosen to pay by credit card, there will be a secure connection directly on the PayPal server. For the advance bank transfer, a screen will be presented with all the information to make the payment by advance bank transfer.

12- Errors and limitations of liability
The information relating to the products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which the Azienda Agricola Centonze Antonino cannot be held responsible, except in the case of willful misconduct or gross negligence.

Azienda Agricola Centonze Antonino reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior notice, without prejudice to the Customer’s rights to pursuant to these General Conditions and the Consumer Code.

Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things, caused by the non-acceptance or evasion, even partial. , of an order.